If you're already a Shyft investor:
No additional setup is needed. Simply open the Shyft app, accept the Terms and Conditions, and elect to migrate.
If you're new to Shyft:
If you’re a Standard Bank customer
- Open your Standard Bank mobile banking app.
- Tap on the Add-On drawer on the home screen.
- Scroll down and select the Shyft add-on.
- Follow the simple steps to register.
OR
Download the Shyft app from your phone’s app store.
- Open it and follow the steps to register.
Once you’re registered
- Open the Shyft app.
- Accept the Terms and Conditions.
- Choose to migrate your Online Share Trading account.
What happens next?
Once you've elected to migrate, you’ll receive an email with key migration dates and next steps.
Migration Timeline (3 Days):
- Day 1: Final day to trade on your current Online Share Trading platform.
- Days 2 - 3: A freeze period begins:
- Your OST account will be locked to allow for settlement and transfer of your shares and ETFs.
- Your cash will be moved to your Shyft Wallet at the start of this period, so you can still make purchases in your Shyft investor account.
- Note: You won’t be able to sell positions currently being transferred during this time.
You’re all set on Shyft
Once your portfolio is live and your transfer is complete, you’ll get a confirmation email from us. Any residual cash amounts owing to you, including interest and other sums, will be moved over to your Shyft wallet at the beginning of the new month.
Need more help?
You can reach Shyft Support via live chat on the app or website, email at support@getshyft.co.za, or through in-app options like WhatsApp chat and call-back requests. Support is available weekdays from 06:00 to 22:00, and weekends and public holidays from 08:00 to 16:00. For OST support, contact 0860 121 161, or simply email securities@standardbank.co.za.
